Qantas has announced that it will be removing the expiry date on Covid-related travel credits. Following a number of extensions, these had been set to expire at the end of 2023.
As a result of this change, Qantas customers with COVID credits can request a cash refund. In addition, Jetstar customers will be able to use their COVID vouchers for flights, indefinitely.
Double Points offer
Qantas has brought back its double points offer to holders of COVID credits. From 4 September 2023, Qantas will offer double the standard number of Frequent Flyer Points for flights booked with a Qantas COVID credit. In order to take advantage of this offer, you will need to book flights after 4 September.
Unfortunately, Qantas COVID credit can’t be converted into a travel booking after this date. Qantas says that this is due to a system limitation. As a result, they will only be available as a refund.
Qantas says that it will continue to send regular reminders to customers who still hold COVID credits. This could be through emails, text messages, phone calls and advertisements. Qantas will also work with travel agents to coordinate refunds for travel not booked directly through the airline.
How to use the credits or get them refunded
Qantas
If you think you have a Qantas travel credit, you can use the ‘Find my Credit’ tool to locate the relevant details. Once you have found the credit, you can make a booking on Qantas.com or call the Travel Credit Concierge team on 1300 171 505. Keep in mind that you can only book a flight using your credit by the end of the year.
On the other hand, if you’d like a refund, you can call 1300 668 885. From 1 January 2024, this will be your only option.
Jetstar
In the case of Jetstar, you can use your voucher online.
