Velocity has added a new feature allowing you to appoint a Travel Coordinator to your Velocity Account. This feature allows you to appoint up to two people (over the age of 18) to manage your account. The Travel Coordinator will be able to help with things like booking a Reward Seat or putting in a claim for missing Points.
This will be handy for families or small businesses where one person often manages all the travel. However, keep in mind that when you appoint a Travel Coordinator, you are giving them access to your account. That included your personal information and history with Velocity.They will also be able to transact on your behalf
The Process
If you’d like to appoint a Travel Coordinator to your account, there is a process you will need to follow:
- Call the Velocity Contact Centre to Nominate up to two Travel Coordinators
- Once you’ve made your nomination, Velocity will send both you and your nominee an email confirmation. You will both have up to 72 hours to review and accept the terms and conditions of the nomination to activate the Travel Coordinator feature.
Limitations
There are some limits to be aware of:
- As a Velocity member, you cannot appoint more than 2 Travel Coordinators to your Velocity account at any one time.
- As a Travel Coordinator, you cannot be appointed as a Travel Coordinator for more than 5 Velocity accounts at any one time.
Perhaps the most important thing is that the Travel Coordinator will have full access to your account. You are also responsible for anything that they do on your account. As such, you should only appoint someone that you fully trust.
